Portal Implementations/Unily and ServiceNow

You want to create a portal that your employees want to go to … but where do you start? Unily and ServiceNow projects can be exciting — and overwhelming. At PartnerComm, we believe in starting with a solid foundation to ensure the content you want represented is accounted for and organized so that it makes sense to your employees. Our goal is to make sure the website design is visually appealing and content is bite-sized and digestible so the user can find what they need quickly and easily.

You can turn your portal into a place employees actually want to use.

The approach

Here’s how to make your portal implementation successful.

Turn your scope and goals into strategy.

Define clear objectives and develop an efficient project plan tailored to your company or brand, ensuring a strategy and objectives that deliver the best results.

Review content and inventory with a purpose.

Ensuring all of your content is fully accounted for is a critical first step. Go beyond a simple inventory and organize existing content, identify gaps in knowledge and verify that all information is accurate and up to date. By creating a clear, structured view of your content landscape, you’ll ensure employees have access to the most reliable and relevant information.

Get to know your tool.

Content management systems come with a lot of bells and whistles! Take the time to familiarize yourself with what your tool can and can’t do so you and your team don’t spend time on ideas that turn out not to be possible.

Understand your audiences and language needs.

Take the time to understand how to reach the right employees with the right information. Whether that means multiple languages, audience-specific content or simplifying complex benefits knowledge, it’s important to design solutions that align with your goals.

Create a site structure.

If possible, use a visualization tool to organize pages and start sorting the content based on where a user (not you or a subject matter expert!) would look for it. Keeping the user in mind is critical at this stage so your navigation stays intuitive.

Design page templates for your content.

Once you understand your goals, the tool and the state of your content today, design page templates for your content. Ensure the template design reflects the needs of your audiences and is flexible enough to meet your needs too. By creating templates, you’re set up to efficiently write and update content in real time so that it follows a consistent structure.

Pair the content with the design.

Take a fresh look at the content you have today and rewrite it with your goals and the user in mind. Simplify the content using clear, human language and intentional structure so the reader knows exactly where to go.

Launch!

A tool is only as good as the people who come to it! Pair your implementation with a robust communication plan. Emphasize the benefits of the tool and how the tool makes their daily work tasks better and easier. Cut through the noise by using a variety of channels to get your message across and motivate employees with an incentive to visit your site.

What sets us apart

We organize the chaos.

Projects like these can often feel like herding sheep, with countless moving parts pulling in different directions. We bring clarity by aligning stakeholders, prioritizing what matters most and presenting everything in a structured, manageable way that keeps the project moving forward with confidence.

We cater to your needs and bring a fresh perspective.

We flex our approach based on how your company works and what you need, adapting our strategy to fit your goals, culture and challenges.

Our team runs deep.

We bring together talented and experienced writers, designers, developers, videographers and scientists who are ready to support virtually any need you have. This diverse expertise allows us to collaborate seamlessly and deliver thoughtful, high-quality solutions from start to finish.