4 Ways Just-in-Time Benefits Communication Is Evolving Through AI Technology

Employees are bombarded with notifications every day — emails, instant messages, push alerts and more. On top of that, they often have to navigate multiple vendors, logins, portals and PDF guides just to find the information they need. It’s no surprise that getting answers to benefit and HR questions can feel time-consuming and difficult.

The good news: There are AI tools out there that can help employees cut through the clutter to get what they need faster, without having to scour emails or the intranet. And that means fewer calls to HR and happier employees.

So, what makes a good AI benefits communication tool? One example is PartnerComm’s new tool: Claire AI. It goes beyond the standard AI chatbot technology because it’s customized to understand benefits communication best practices and speak in a conversational language that your employees understand (not corporate speak) and pull information that’s relevant to them in the time they need it.

Here are four things PartnerComm AI can do to help connect employees to what they need.

Provide instant answers to any question, anytime, no matter the wording.

Unlike an HR business partner, AI chat tools don’t keep office hours and are available 24/7 to answer ANY question you have (even if you’re not quite sure how to ask it).

PartnerComm AI has fully natural language processing and can interpret what employees really mean even if they have typos. It’s trained in benefits but fluent in human.

It can cover more complex questions, such as “What does my deductible actually mean?” or logistical questions, like “Can I add my partner midyear?”

And it can ask follow-up questions, clarifying what the employee needs, to ensure they’re pointed to the right information.

Ensure accurate information using your company’s trusted knowledge base.

Employees can feel confident that the answers they receive are relevant to their specific benefits and policies. That’s because PartnerComm AI pulls information directly from a knowledge base built using your company’s approved content — like benefits documents, plan details, internal websites and policy guides.

Rather than relying on outside sources, PartnerComm AI delivers answers based only on information you’ve verified. That means no more answers that seem right but aren’t. Employees get guidance that reflects their company’s most up-to-date plans, policies and information.

Curate information based on employee eligibility status.

One of the biggest frustrations for employees is finding the answer they’re looking for but then realizing it doesn’t even apply to them.

To give employees relevant information, PartnerComm AI is trained to ask thoughtful follow-up questions when it needs more context. For example, it might ask which medical plan an employee is enrolled in, who they’re covering or where they live so it can provide guidance that truly fits their situation.

The tool can also share information based on how content is organized for different employee groups — such as salaried vs. hourly employees, union vs. non-union populations, or by location.

The result? Answers feel more personal and are always relevant, helping employees quickly find information that applies to them.

Provide employee feedback to guide improvements.

Another great thing about the PartnerComm AI is that it provides monthly reports to see how many employees are using it and what types of information they’re looking for. It also pulls in useful employee feedback, such as “likes” to AI responses or comments.

This data is helpful for making improvements to the AI tool or pinpoint topics that may need better employee communication. For example, if there’s a spike in employee questions about HSAs, you may want to consider ramping up communication to help employees better understand how they work.

The result?

Incorporating an AI tool like PartnerComm AI into your HR communication will help make things easier for you and employees by:

Boosting employee satisfaction by helping them find the answers they need
Ensuring the HR information you put out there is up to date
Helping you improve your benefits communication with real-time metrics
Decreasing emails, tickets and calls to the HR service center
Freeing up your HR team to focus on other important tasks

Learn more about PartnerComm’s Claire AI.