4 Ways Just-in-Time Benefits Communication Is Evolving Through AI Technology

Unlike an HR business partner, AI chat tools don’t keep office hours and are available 24/7 to answer ANY question you have (even if you’re not quite sure how to ask it).

PartnerComm AI has fully natural language processing and can interpret what employees really mean even if they have typos. It’s trained in benefits but fluent in human.

It can cover more complex questions, such as “What does my deductible actually mean?” or logistical questions, like “Can I add my partner midyear?”

And it can ask follow-up questions, clarifying what the employee needs, to ensure they’re pointed to the right information.

Employees can feel confident that the answers they receive are relevant to their specific benefits and policies. That’s because PartnerComm AI pulls information directly from a knowledge base built using your company’s approved content — like benefits documents, plan details, internal websites and policy guides.

Rather than relying on outside sources, PartnerComm AI delivers answers based only on information you’ve verified. That means no more answers that seem right but aren’t. Employees get guidance that reflects their company’s most up-to-date plans, policies and information.

One of the biggest frustrations for employees is finding the answer they’re looking for but then realizing it doesn’t even apply to them.

To give employees relevant information, PartnerComm AI is trained to ask thoughtful follow-up questions when it needs more context. For example, it might ask which medical plan an employee is enrolled in, who they’re covering or where they live so it can provide guidance that truly fits their situation.

The tool can also share information based on how content is organized for different employee groups — such as salaried vs. hourly employees, union vs. non-union populations, or by location.

The result? Answers feel more personal and are always relevant, helping employees quickly find information that applies to them.

Another great thing about the PartnerComm AI is that it provides monthly reports to see how many employees are using it and what types of information they’re looking for. It also pulls in useful employee feedback, such as “likes” to AI responses or comments.

This data is helpful for making improvements to the AI tool or pinpoint topics that may need better employee communication. For example, if there’s a spike in employee questions about HSAs, you may want to consider ramping up communication to help employees better understand how they work.